Privacy Policy
Last updated: September 7, 2025
1. Information We Collect
When you use DashAI through Instagram or Messenger, we collect:
- Messages and conversations you have with our chatbot
- Your username and profile information from Instagram/Messenger
- Complaint details and customer service requests you provide
- Technical information necessary to route tickets to appropriate teams
2. How We Use Your Information
We use collected information to:
- Process your customer service requests and complaints
- Create and manage support tickets for business teams
- Route tickets to appropriate departments (development, support, etc.)
- Send you ticket confirmations and updates
- Improve our chatbot and ticketing system
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. Your information is only shared with:
- The business teams handling your ticket (internal use only)
- Service providers necessary for system operation (under strict confidentiality)
4. Data Retention
We retain your information for as long as necessary to:
- Complete your customer service requests
- Comply with legal obligations
- Resolve disputes and enforce agreements
Typically, this means 12 months after your last interaction, unless longer retention is required by law.
5. Your Rights
You have the right to:
- Access your personal information we have on file
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of future communications
6. Security
We implement appropriate security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
7. Contact Us
If you have questions about this Privacy Policy or want to exercise your rights, contact us at:
Email: janindunana.dash@gmail.com
Response time: We will respond to privacy requests within 30 days.
8. Changes to This Policy
We may update this Privacy Policy periodically. We will notify users of material changes through our service or other communication methods.